The Technical Customer Service Course was designed to offer technical service providers a better understanding of the powerful connection between the specialist and the client. More often, technicians overlook the importance of client & customer service, and in todays market, emerging complex technology has forced technical specialist to be more than just a break fix agent. This course will equip individuals, team members, managers and corporate stakeholders with the necessary tools to begin a campaign to: * Build better relationships. * Convert previous customers to repeat clients. * Maintain more clients. * Increase the service value add. * Grow your business through customer service. * Attract and retain better employees and clients
Written by Scott Coulter, he provides each reader a true course for technical professionals to better understand the importance of service and be introduced to service level sales. Scott has over 20 years of teaching service principles to military and corporate professionals alike. He has served in the human resources community and has worked in various roles from recruiting to board level executive. He brings insightful knowledge in areas that many technical personnel fail to account for and that is why this particular course is impactful and will result in developing brand champions, service level experts, repeat clients and overall better employees.